21-04-2020Testimonial from Yanina, German Au Pair In London
Why Is the au pair program so important? In the words of Yanina, who is au pairing …
Smartaupairs is known for excellent candidates with strong language skills and a genuine interest in children, looking for a real cultural learning experience in the UK.
We come highly recommended by both families and au pairs – most new host families come to Smartaupairs through friend referrals!
A straightforward online registration is all it takes to get started - followed by friendly, honest and efficient personal matching service.
All of our au pairs are fully screened & each placement will be supported by our team.
We work with top overseas agencies and we therefore have access to a wide pool of excellent au pair candidates from all major European countries.
We have been working with the majority of our partners for a number of years and our team members regularly make visits to them to ensure we have the best possible working relationships. Photos of our recent visits to the Netherlands and Germany can be viewed on our blog.
Our partners do the wonderful job of screening each applicant, ensuring that they are suitable for the au pair programme and preparing them for their placement. The therefore provide the crucial first link in the au pair vetting and preparation process.
Majority of our partners are also IAPA registered which means they abide by the same, uniform international au pair program guidelines.
All our au pairs are fully vetted & they provide:
They have been interviewed prior to their application being accepted.
In the same manner as we speak with our host families, we also establish the au pair's own personal requirements, qualities and preferences to ensure a two way-matching process.
It is of utmost importance to us that we have a good understanding of your family needs. Our team will refer to your registration information and our consultation call when carrying out the search. As part of the search, we will contact potential applicants for you, and only once an applicant confirms interest for your position, do we introduce them to you.
What factors do we consider when selecting applicants for you?
We look both your and the au pair preferences and requirements such as:
What do au pairs look for?
Our experience shows that the following factors are important for au pairs when they consider your family as a possible host family:
When an applicant confirms interest in your family, we provide you access to their details through our online matching portal, including all of the necessary documents and details on their childcare experience to date. If you are interested in the selected applicant, you may proceed with interviewing the candidate(s) (typically via Skype).
Our introduction service really is about quality, not quantity!
Our team offers support to both you and your au pair throughout your au pair placement. Be it the first or the final month of the placement, our team will be at hand to help with any queries you may have.
Aside of our usual office contact numbers we also have a 24h help line for emergencies (you will also be able to contact Tuuli, our director on her mobile).
We understand that in particular the first “settling in” weeks of the placement are important – so this is the period we are more extensively in contact both with you and your au pair. We have experience in helping with all common concerns and issues such as homesickness, finding friends, or queries about the au pair routine.
When your placement is confirmed, we will send you our Family Information Pack to help you get organised in time for your au pair’s arrival. Similarly, we will send the au pair our extensive Au Pair Guide which covers a range of topics including activities to do with the children, meals to prepare for them, places to visit and practical advice such as how to register with a doctor and open a bank account, for example.
We will also send your au pair a list of other au pairs in the area. In addition, we hold regular, smartaupairs exclusive events to help your au pair find friends. Each placement is covered by 6 week guarantee.
We are longstanding members of IAPA (International Au Pair Association) and BAPAA (British Au Pair Agencies Association. Smartaupairs director Tuuli is also on the executive board of BAPAA.
In 2014, Smartaupairs’ au pair Irene was awarded International Au Pair of the Year during IAPA’s annual conference.
"I've been really impressed with your customer focus. We've had a nanny for 4 years (much loved) and I was very worried that the transition to an au pair would be painful for the kids, the parents and the au pair. It's been quite the reverse. We are fortunate to have a super au pair, and it's all gone swimmingly (so far). I think the efforts you make to help the au pairs feel welcome and part of a larger au pair community are really important in making it work. We'll be in touch next year for a replacement! "
"Using Smartaupairs has been a great start to our first experience of having an au pair. Their comprehensive and personal service gave us the reassurance we needed to introduce a much needed pair of extra hands into our expanding family. Our aupair has fitted into our family routine, taking over the school run and looking after the children very well, which has made life with my new baby much easier and less stressful. Thank you Tuuli for the excellent service you gave us."
"I have relied on Smartaupairs for the past eight years; they have continuously provided me with an efficient reliable service. I have found the staff, especially Chloe, really helpful and understanding. There have been a number of instances where we have needed a new au pair quite speedily and once again I have found the speed of re-activation and the forwarding of applicant details outstanding. I frequently share the agency contact details with any friends who are considering an au pair joining their family"
"I found the service provided excellent overall. Particularly when I had concerns about an au pair I was able to have a helpful and supportive discussion with the agency about how to address the concerns and resolve the situation. I felt the support offered was insightful and relevant and we would have no hesitation using smartaupairs agency again."