Fees & Refund Policy

We believe our fees offer good value for money and reflect the quality we deliver!

Activation Fee

Following your telephone consultation, we start your search by a nominal activation fee (refunded to your card immediately).  The transaction allows us to verify your card details and identity.

Placement Fee 

The placement fee becomes due the moment you and your chosen au pair have completed an invitation form (we ask you to complete the form within 3 days of offering the role to the au pair). The invoice is always payable prior to au pair arrival, and subject to payment terms stipulated in our terms and on the invoice (within 7 days of receipt).

The full placement fee is only payable after you confirm one of au pair applicants. No charges are therefore due, should you not wish to proceed with the au pairs selected by our team.

Our placement fees are based on the placement duration and skills/childcare experience of the au pairs.

Certain nationality au pairs incur a higher fee as a result of higher recruitment/commission charges by our sending agencies. 

We have strict parameters to upgrade au pairs into the higher tier categories, and as such the gold and specialist category applicants are always more limited in numbers and we recommend a longer lead time for the search, whereby a more experienced applicant is preferred.

Unsure which category au pair would be best suited for your family?

Our team can advise you of the most suitable option!

The placement fee quoted below reflects the maximum availability of the au pair as confirmed on their profile upon introduction.

Placement Fees
Placement Duration

Silver

Traditional Au Pair

 

Gold

Au Pairs with Substantial Childcare Experience,

Scandinavian Au Pairs

Platinum

Native English Speaking Au Pair,

Australian, Canadian

Summer (1-3m June-July Start) 250+VAT 300+VAT NA
Short term (3-5m) 400+VAT 450+VAT NA
Mid term (6-8m) 480+VAT 580+VAT 680+VAT
Long term (9-12m) 680+VAT 780+VAT 880+VAT

 

Guarantee & Refund Policy 

We recognise that sometimes things do not go to plan, even with the best planning and support. 

All long term placements include a 6 week guarantee and a fair refund policy for your peace of mind.

If the placement is terminated during this period, Smartaupairs will offer one free replacement au pair placement.

Should we however be unable to offer suitable replacement au pair candidates within the first 7 days (from the date of notifying us) the following refund schedule applies should you choose to discontinue the replacement search with smartaupairs.

Refund Policy
Termination by the Au Pair Before Arrival  100% Refund 
0-6 days from arrival  90% Refund
7-14 days from arrival  75% Refund
15-30 days from arrival 50% Refund
31-42 days from arrival  25% Refund 

No refunds apply whereby the placement is terminated outside of the guarantee period. 

WE KINDLY ASK TO NOTE THAT ANY REFUNDS ARE SUBJECT TO

Punctual payment of the placement fee

Any pocket money due for the au pair has been settled

Appropriate notice has been given to the au pair. Placement may be terminated before the expiry of the two week notice only upon mutual agreement  together with the au pair unless in case of gross misconduct.

The au pair is not leaving due to conditions which are grossly different to those agreed with the au pair and Smartaupairs

Whereby there is no reason to assume gross misconduct, and you require your au pair to leave ahead of the expiry of the notice period of two weeks without the agreement of the au pair – we ask you as the host family to pay for the pocket money due for the notice period in addition to the au pair flight cost home.

If Smartaupairs is required to provide the au pair emergency accommodation in case of unjust termination without notice, the charges will be deducted from the refundable placement fee.

Safe & Easy Payment 

A separate invoice detailing the final fee is issued upon placement confirmation. Same card details are used for the placement fee, as supplied for the activation fee – unless otherwise requested at the time of invoicing. 

All our payments are processed with a secure Sage Pay Gateway. We accept all major debit and credit cards, except AMEX. We do not accept cheques.