Fees & Refund Policy

We believe our fees offer good value for money and reflect the quality we deliver!

Placement Fee 

The placement fee becomes due the moment you and your chosen au pair have completed Smartaupairs invitation form. We ask you to complete the invitation form within 2 days of receipt. The invoice is always payable prior to au pair arrival, and subject to payment terms stipulated in our terms.

Our placement fees are based on the placement duration and skills/childcare experience of the au pairs. 

The placement fee quoted below reflects the maximum availability of the au pair as confirmed on their profile upon introduction. 

Placement Fees

Placement Duration

Traditional 

Traditional Au Pair Program

 

Experience + 

Native English Speakers from Australia/NZ or
Au Pairs with Substantial Prior Childcare Experience
less than 5 months £450+VAT N/A
5-6 months £550+VAT £750+VAT
7-8 months £630+VAT £830+VAT
9-12 months £790+VAT £950+VAT

Placement Extensions 

Many au pairs extend their agreed placement duration with their host family.

It is your duty as a host family to inform our agency of such extension, in which case the difference in the placement fee categories will become due. E.g. if you have confirmed an au pair for a period of 6 months, and they stay for 12, the difference in the two fee categories would be due.

If you/your au pair wishes to extend your placement support beyond a 12 month period - please contact our team. 

Guarantee & Refund Policy 

We recognise that sometimes things do not go to plan, even with the best planning and support. 

All long term placements include a 6-week guarantee and a fair refund policy for your peace of mind. 

If the placement is terminated during this period, Smartaupairs will offer one free replacement au pair search. Refund policy is only applicable for the first placement. 

Any credits/discounts offfered are valid for a period of 3 months unless otherwise confirmed.

Should we, however, be unable to offer suitable replacement au pair candidates within the first 30 days (from the date of notifying us) the following refund schedule applies should you choose to discontinue the replacement search with smartaupairs.

Unreasonable rejection of replacement candidates (such as amending the new search requirements to be such which are substantially different to the original search) does not automatically warrant a refund. 

No refunds apply whereby the placement is terminated outside of the guarantee period. 

Refund Policy
0-14 days from agreed arrival date 75% Refund
15-30 days from agreed arrival date 50% Refund
31-42 days from agreed arrival date  25% Refund 

WE KINDLY ASK TO NOTE THAT ANY REFUNDS ARE SUBJECT TO: 

Punctual payment of the placement fee (from the date of issue).

Any pocket money due for the au pair has been settled.

Appropriate notice has been given to the au pair. Placement may be terminated before the expiry of the two week notice only upon mutual agreement together with the au pair unless in case of gross misconduct.

The au pair is not leaving due to conditions which are grossly different to those agreed with the au pair and Smartaupairs.

Whereby there is no reason to assume gross misconduct, and you require your au pair to leave ahead of the expiry of the notice period of two weeks without the agreement of the au pair – we ask you as the host family to pay for the pocket money due for the notice period in addition to the au pair flight cost home.

If Smartaupairs is required to provide the au pair emergency accommodation in case of unjust termination without notice, the charges will be made to the host family. 

Safe & Easy Payment 

A separate invoice detailing the final fee is issued upon placement confirmation.

We ask to settle the invoice by bank transfer (details supplied upon invoicing).

We do not accept cheques.