Fees & Refund Policy
We believe our fees offer good value for money and reflect the quality we deliver!
Following your telephone consultation, we start your search by a nominal activation fee (refunded to your card immediately). The transaction allows us to verify your card details and identity.
The placement fee becomes due the moment you and your chosen au pair have completed an invitation form (we ask you to complete the form within 2 days of offering the role to the au pair). The invoice is always payable prior to au pair arrival, and subject to payment terms stipulated in our terms and on the invoice.
The full placement fee is only payable after you confirm one of au pair applicants. No charges are therefore due, should you not wish to proceed with the au pairs selected by our team.
Our placement fees are based on the placement duration and skills/childcare experience of the au pairs.
We have strict parameters to upgrade au pairs into the higher tier category (experience +) - and due to this, these applicants are always more limited in numbers and we recommend a longer lead time for the search, whereby a more experienced applicant is preferred.
Unsure which category au pair would be best suited for your family? Our team can advise you of the most suitable option!
The placement fee quoted below reflects the maximum availability of the au pair as confirmed on their profile upon introduction.
Traditional Au Pair Program
Native English Speakers from Australia/NZ or
Au Pairs with Substantial Prior Childcare Experience
|less than 5 months||£450+VAT||N/A|
Many au pairs extend their agreed placement duration with their host family, which is great! It is your duty as a host family to inform our agency of such extension, in which case the difference in the placement fee categories will become due. E.g. if you have confirmed an au pair for a period of 6 months, and they stay for 12, only the difference in the two fee categories would be due.
Guarantee & Refund Policy
We recognise that sometimes things do not go to plan, even with the best planning and support.
All long term placements include a 6-week guarantee and a fair refund policy for your peace of mind.
If the placement is terminated during this period, Smartaupairs will offer one free replacement au pair placement.
Should we, however, be unable to offer suitable replacement au pair candidates within the first 7 days (from the date of notifying us) the following refund schedule applies should you choose to discontinue the replacement search with smartaupairs. Unreasonable rejection of replacement candidates (such as amending the new search requirements to be such which are substantially different to the original search) does not automatically warrant a refund.
|Termination by the Au Pair Before Arrival||100% Refund|
|0-6 days from arrival||90% Refund|
|7-14 days from arrival||75% Refund|
|15-30 days from arrival||50% Refund|
|31-42 days from arrival||25% Refund|
No refunds apply whereby the placement is terminated outside of the guarantee period. Full placements fees apply, if the placement is cancelled by the host family after placement confirmation.
WE KINDLY ASK TO NOTE THAT ANY REFUNDS ARE SUBJECT TO
Punctual payment of the placement fee.
Any pocket money due for the au pair has been settled.
Appropriate notice has been given to the au pair. Placement may be terminated before the expiry of the two week notice only upon mutual agreement together with the au pair unless in case of gross misconduct.
The au pair is not leaving due to conditions which are grossly different to those agreed with the au pair and Smartaupairs.
Whereby there is no reason to assume gross misconduct, and you require your au pair to leave ahead of the expiry of the notice period of two weeks without the agreement of the au pair – we ask you as the host family to pay for the pocket money due for the notice period in addition to the au pair flight cost home.
If Smartaupairs is required to provide the au pair emergency accommodation in case of unjust termination without notice, the charges will be deducted from the refundable placement fee.
Safe & Easy Payment
A separate invoice detailing the final fee is issued upon placement confirmation. Same card details are used for the placement fee, as supplied for the activation fee – unless otherwise requested at the time of invoicing.
All our payments are processed with a secure Sage Pay Gateway. We accept all major debit and credit cards, except AMEX. We do not accept cheques.