Complaints Policy

Complaints Policy
Smart Au Pairs Limited

Policy Statement

Smart Au Pairs Limited is committed to providing a professional and high-quality service. We take complaints seriously and aim to resolve them fairly and promptly.

How to Make a Complaint

Complaints should be submitted in writing to:
info@smartaupairs.com

Please include your name, contact details, and details of your complaint.

Complaint Handling

We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days.

If additional time is required, we will notify you.

Resolution

We aim to resolve complaints professionally and fairly and use feedback to improve our service.

Confidentiality

All complaints will be handled confidentially and in accordance with data protection law.