TERMS
"THE AGENCY" refers
to SMART AUPAIRS
"THE CLIENT" refers to a person who appoints The Agency to introduce them to au
pair/mother’s help candidates.
- These terms apply to
all contracts or agreements made between The Client and Smart
Aupairs and are deemed accepted through completion of a Family Profile
or registration.
- Smart Aupairs acts as an Agent
for introductions and does not employ candidates.
- The Client confirms
that all information supplied to Smart Aupairs is honest, correct
and complete. By providing data, The Client
consents to the processing of data in accordance with the Safety and
Privacy Statement.
- Smart Aupairs will activate The Client’s profile after receipt of
deposit. The Agency supplies
details of selected candidate(s) to The Client. If no relevant
candidates are available at the time of registration, then details will be
provided as soon as possible. The Client can interview some or all
of the candidates supplied.
- A placement fee
becomes due the moment that The Client confirms one of the
candidates. Smart Aupairs will e-mail The Client for the invoice for the
placement fee and payment will automatically be taken from the card used for
the deposit, unless otherwise agreed. The client must ensure sufficient funds are available. Paper invoice available on request.
- Our fee includes a
30 day replacement guarantee. Additional fees apply for extended
replacement guarantee.
- In the event of a
candidate needing to leave during the guarantee period, either for
personal reasons or due to unsuitability, The Client must notify Smart
Aupairs in writing immediately stating the reasons.
- The Agency cannot guarantee that a
suitable candidate is available for immediate replacement but existing Clients are always given priority.
Should no suitable replacement be offered within 30 days of written report,
a refund may be applied for, subject to a £150 administration fee. Refunds/replacements are
subject to punctual payment of full Fee. No refunds are payable where the client requests that no replacement be found.
Unreasonable rejection of
alternative replacements candidates may result in delays and will not entitle customer to refund.
If there are reasonable grounds for considering of breach of contract
(see family obligations below) or the family's treatment of the au pair to be unsatisfactory, or material deviation from the role agreed with the agency, no refund
or replacement will be offered. Smart Aupairs's decision will be
final in this respect.
- Upon expiry of the guarantee
period it is agreed that the engagement is satisfactory and that The Agency's
obligations have been fulfilled. If the candidate leaves after the
guarantee period, agency fees apply for further placements.
- In the unlikely event that the au pair decides
to cancel after initial acceptance the agency will find a replacement as per
replacement guarantee. If the Client decides to cancel after the au pair has
accepted, the placement fee still applies. No refund can be made
should the Client retain the services of a candidate considered
unsuitable. Visa delay is not a valid reason for a replacement or refund.
- Smart Aupairs acts as an Agent
for introductions and does not employ au pairs. Every effort is made by Smart
Aupairs to ensure that candidates introduced to The Client are
suitable for the position offered. It is the responsibility of The Client to check references and to be satisfied as to the suitability of the Candidate.
- Smart Aupairs does not accept responsibility
for any loss, damage, expense or injury resulting from an introduction. The
Agency advises both the
au pair and the host family to take out appropriate insurance.
- The Agency shall not be responsible or
liable for any breach by the candidate of the terms of engagement or for
any other act or omission whether wilful, negligent or otherwise.
- The Client must ensure sufficient funds are available to settle the placement fee and to pay weekly pocket money. Any related charges are payable by the customer.
- These terms are
subject to English law and to the exclusive jurisdiction of the English
courts.
The Client must accept the
obligations of being a host family.
OBLIGATIONS OF A HOST FAMILY
Provide your au pair/mother’s help with
- A written agreement (Smart Aupairs provides a sample) signed by both parties prior to or on start date in line with role agreed with agency
- Time to settle in, with your
guidance, training and support
- Clear written guidance on what
is expected in line with role agreed with agency (handbook, Smart
Aupairs provides a sample)
- Full board
- Furnished room for the
au-pair's own use
- Pocket money paid weekly (according
to contract with au pair)
- Time-off and support to attend appropriate language
classes
- A warm welcome as part of the
family, including airport collection
- A minimum of one week's paid
holiday for every six months with the family
- Two weeks paid notice
- A few driving lessons if au pair is required to drive
- Extra pocket money for extra
help
- Optional incentives to
encourage a long and happy engagement, such a contribution towards return
flight and language classes. Our handbook offers suggestions.
If a family fails to
comply with the ‘obligations of a host family’ we reserve the right not to
replace.
We expect host families to respect the recommendations provided in the practical guide 'what is an au pair' on our website.
The
Agency provides suggested interview
questions, a contract sample and a handbook sample for the convenience of The Client but The Agency cannot be held liable for this.
SMART AU PAIRS LIMITED
Company No. 5433237
Fees & terms are subject to change without prior notice.